Local non-profit organization seeking a Bilingual Front Office Assistant for their Admissions department. The selected candidate for this position will assist families by interpreting/translating documents and/or services offered. Must have excellent data entry, organization and communication skills. Candidates must be friendly-yet-firm, punctual, composed, open-minded, and should possess key relationship-building skills. Candidates must be fluent in both Spanish and English (reading, spoken, written).
Responsibilities include, but are not limited to:
- Performing receptionist, clerical, and administrative duties for the Admissions & Recruitment department and/or the agency
- Provide professional, helpful, and positive assistance to walk-in clients, applicants, and visitors: record check-in times, and notify appropriate personnel in a timely fashion.
- Maintain security by following procedures, monitoring visitor logs, and issuing visitor badges.
- Keep a safe and clean reception area by complying with procedures, rules, and regulations.
- Create labels for application files, data entry, ordering supplies, and tracking/monitoring the department budget
- Assist with daily and year-end document retention processes for students who drop and/or age-out of the program.
- Receive incoming contacts in a professional, helpful and positive manner.
- Disseminate verbal/written messages in a clear and concise manner while maintaining confidentiality.
- Provide clients with detailed information related to referral agencies, along with instructions on how to apply to program
- Ask questions for clarification and record detailed notes in application file and in data systems.
- Determine family eligibility according to program requirements.
- Other duties as assigned
Qualifications:
- Previous experience in customer service, administration or other related fields
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Ability to follow oral and written instructions with ability to read, interpret, and present information efficiently and effectively.
- Ability to take initiative, multi-task and work well under pressure in a fast paced environment
- Must maintain strict confidentiality of extremely sensitive data, records, files, conversations, etc.
- Must be able to pass intermediate proficiency assessments in Word, Excel, Data Entry
If you have 2+ years’ Bilingual Office Assisting/Customer Service experience and you are interested in this position, please submit your resume to shantele.taylor@hirecall.com or call to schedule an interview with Shantele Taylor - 918-933-5555. Walk-ins are welcome at 6506 S Lewis, Suite 115, Tulsa, OK 74136. Operational hours M-F, 8am-5pm. You must bring unexpired government-issued identification document(s). Hope to see you soon!
We are an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need. #HotJobs
