Account Manager
Job Description
The general purpose of the Account Manager position is to support the Sales and Marketing team and to be the daily point of communication between the customer and GCA's manufacturing & production processes. Identify major work functions and desired outcomes
Sales & Marketing Manager Support. Support the Sales and Marketing Manager by taking on the day-to-day duties of meeting customer requests & scheduling so that the Sales Manager can focus on new business, customer satisfaction and marketing strategy.
RFQ Management. Account Manager is responsible for establishing and maintaining a schedule for quoting, trafficking new RFQs to the Estimating Planning Engineer (EPE) and acting as the communication conduit between the customer and the EPE by passing on any engineering or requests for clarification to the customer and delivering the answers to the EPE.
Quote Generation. Account Manager is responsible for receiving data from the EPE and rolling it up into a finished JobBoss quote; delivering it electronically to the customer and providing a hard copy quote package to office management for filing.
Quote Tracking. Account Manager is responsible for tracking and updating the status of quotes in JobBoss and following up with the customer 1 week prior to the quote's expiration date.
Sales Order Generation. Account Manager is responsible for processing customer purchase orders; reconciling the PO to the Quote; communicating any discrepancies to the customer; communicating any needs from production to the customer; and generating a sales order.
Customer Support. Account Manager is the first point of contact for the customer and field; he or she will answer and route appropriately all requests and inquiries in a timely and efficient manner.
Marketing Support. Account Manager may be called upon to help with marketing functions such as tradeshow preparation, special-event planning and other implementation of strategy designed to build the GCA brand and internal culture.
Determine essential vs. non-essential functions of the position.
All functions of the Account Manager position listed above are essential.
Determine required knowledge, skills, abilities and experience
The qualifications needed to perform the job responsibilities of Account Manager include 5 years of experience dealing directly with customers and excellent communication and customer service skills.
Account Manager personnel should be proficient in Word, Excel, PowerPoint and Outlook. The ability to learn MRP/ERP software, preferably JobBoss is necessary. Abilities in Visio, Access, Publisher and graphic software is a plus.
This position must be able to maintain strict confidentiality regarding customer information and GCA practices.
Account Manager should be courteous, precise and detailed in all areas of his or her job while performing his or her daily tasks.
Account Manager personnel should come into the position with the knowledge necessary to fulfill the requirements. On-the-job training includes, but is not limited to, learning GCA’s processes, customer parts and buyers.
Pay:
$18-$20
This may be a great opportunity for a recent college graduate.
If you meet these requirements, please submit your resume to teresa.harmon@hirecall.com or call 918.933.5560 to schedule your interview with Teresa. Walkins are welcome. Feel free to stop by 7131 Riverside Parkway, M-F from 8am-3pm. You must bring two forms of unexpired government-issued identification documents.
HireCall is an equal opportunity employer, and we value diversity.
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